Finding the printer’s IP address

To connect your printer and POS, you will need the IP address of the printer on your network. To find the IP address, print the self-test page:

1. Turn the printer off.
2. Hold down the Feed button.
3. While continuing to hold Feed, turn the power on.
4. Wait for the device to start printing, then release Feed.
5. Once the first page has finished printing, press Feed once more to finish.

The bottom of the self-test page will show Current IP Parameters. Hang on to this page and note the IP Address, which will need to be given to our support team. 

If Current IP Parameters says the IP address is 0.0.0.0, the printer couldn’t establish a network connection. Check that the Ethernet cable securely connects your printer and router, or try a different Ethernet port on your router and repeat the steps above.